Return and refund
Last update: 08/27/2025
At DELGINEER, we want you to be completely satisfied with your purchases.
In accordance with current legislation, you have a 14-day right of withdrawal and a clear and simple return procedure.
1. Right of withdrawal
You have a period of 14 calendar days from receipt of your order to exercise your right of withdrawal, without having to justify your decision or pay any penalties.
To exercise this right, you can:
- Use the standard withdrawal form available in the appendix on the Terms of sale page,
- Send us a clear statement by email to: support@delgineer.com.
2. Return conditions
Items must be returned new, complete, and in their original packaging.
Damaged, incomplete, or soiled products cannot be returned.
Returns must be sent to the following address:
DELGINEER
7 Rue Pierre Mendès France
62570, Wizernes
France
3. Return shipping costs
Return shipping costs are the responsibility of the customer, except in cases of error on our part or defective products.
We strongly recommend using a shipping method with tracking to avoid any loss of packages.
4. Refunds
After receiving and checking the returned product, we will issue a refund within a maximum of 14 days.
Refunds will be made using the same payment method used when placing the order.
5. Products excluded from the right of withdrawal
In accordance with the law, certain products cannot be returned:
- Personalized or custom-made items,
- Products that cannot be returned for reasons of hygiene or health protection (if unsealed after delivery).
6. Support
For any questions regarding returns or cancellations, please contact us at:
- support@delgineer.com or by using our contact form.